Get Help Now

We provide many mental health services, but not all are for immediate crises.
Our Access Line is open every day from 9 AM to 11 PM. If you need urgent help outside these hours, support is still available.
Mental health emergencies are serious. Reaching out for help is important, and you’re never wasting anyone’s time.
Take a look at our list of available services below:

I need help now; life is at risk:

Call 999

If you feel like you might attempt suicide or have seriously harmed yourself, you need urgent medical help. Please:

  • Call 999 for an ambulance.
  • Go straight to A&E, if you are able.
Contact the Local Crisis Team – B&NES, Swindon and Wiltshire (BSW)

If you live in B&NES, Swindon or Wiltshire, you can contact the Avon and Wiltshire Mental Health Partnership (AWP) Team 24/7 mental health support line on: 0800 953 1919

Alternatively, if you are in Swindon you can contact the AWP Intensive Team on 01793 836820 to self-refer to their services. You can also be referred via your GP.

Contact the Local Crisis Team – Gloucestershire

If you live in Gloucestershire, you can contact the Gloucestershire Health & Care NHS Foundation Trust (GHC) Crisis Team 24/7 mental health support line on: 0800 169 0398.

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds
Contact our Access Line - B&NES, Swindon and Wiltshire (BSW) ONLY

Our Access Line is open every day from 9AM – 11PM. The support line can be reached by calling 01793 547150 where you will be offered calm, non-clinical support over the phone. 

I’m safe, but I need to talk to someone:

Contact our Access Line - B&NES, Swindon and Wiltshire (BSW) ONLY

Call for a 1:1 chat about your mental health to find out how are services can help. Our Access Line team will help you to access the correct mental health support for them and learn more about other services in the local community. 

Email: [email protected]
Freephone Tel: 01793 547150
Open: Monday – Sunday, 9AM – 11PM.

Or you can self-refer via our online webpage here.

Call Samaritans

116 123 (free call, no area code needed) 
03300945717 (local call charge)

For opening hours in Swindon, please take a look at the

For opening hours in Gloucestershire, please take a look at the

Text the Shout Crisis Line

Anxious, worried, or stressed? Prefer to text with someone rather than speak on the phone? Get 24/7 support from the SHOUT team of Crisis Volunteers. Text 85258.

Call or Text the Gloucestershire Wellbeing Helpline – Gloucestershire ONLY

The Helpline is open every day between 2 PM and 9PM supporting adults living in Gloucestershire who are experiencing mental health difficulties, such as anxiety, low mood or depression, including support for self-harm.

Phone: 0808 801 0606
Text: 07537 410 022
Web Chat:

I need help, but I can wait until tomorrow:

Contact Us – Swindon

Contact S&G Mind to discuss what support we can offer, and how you can access this support. Our Access Line team can support you in finding the right support, and understanding what options are available.

Email: [email protected]
Freephone Tel: 01793 547150
Open: Monday – Sunday, 9AM – 11PM.

Or you can self-refer via our online webpage here.

Contact Us – Gloucestershire

In Gloucestershire, we are based at Alexandra Wellbeing House and are able to provide signposting advice to those who need it via email. To find out more, please contact us below.

Email: [email protected] 
Open: Tuesday – Friday – 9PM – 6PM. 

Contact your GP

If you have not spoken to a health professional about your mental health before, the first step in accessing ‘primary care’ is to contact your GP.

You can contact your GP surgery and ask for an emergency appointment

  • Contact your Local GP Surgery. You can find GP surgeries on the NHS website. If the surgery is closed, you should hear a recorded message explaining what to do, or you can call 111 instead.
  • Call 111, a free 24-hour NHS helpline that can help you access local services including GPs. Find out more about this service, including options for people with hearing difficulties, on the NHS website.
Self-Refer to Talking Therapies – Swindon

Swindon Talking Therapies aims to help people access support for a range of common mental health problems and provides a service for people registered with a GP in Swindon. 

You can refer yourself to talking therapies by calling our team on 01793 836836 to book an appointment.

Self-Refer to Talking Therapies – Gloucestershire

Gloucestershire Talking Therapies offers Cognitive Behavioural Therapy (CBT) which is an evidence-based treatment for common mental health problems. The service was previously known as Let’s Talk.

The service provides support for mental health conditions such as:

  • Depression
  • Emotional wellbeing with a baby
  • Anxiety
  • Panic disorder
  • Post traumatic stress disorder
  • Obsessive compulsive disorder
  • Phobias

To contact the service telephone 0800 073 2200 or refer yourself online.