Formal Complaints Policy

Please read the organisation’s Complaints Policy and Procedure’ before completing the Formal Complaints Form.

The formal complaints form is to be used for issuing a formal complaint as described in the ‘Complaints Policy and Procedure’. You do not need to complete this form if you are making an informal complaint.

If you decide to make a formal complaint, please complete the formal complaints form to the best of your ability with particular attention to the event you are complaining about and the outcome you would like. You are welcome to either email or post this to us pending on your preference.

If you wish to write a letter instead of completing this form, please provide the same information as requested in the formal complaints form.